To make it easier for you to prepare for your stay, we have identified all the good questions you are asking yourself and we have tried to provide an answer to them here. If you cannot find an answer to your questions here, please contact us by phone, email or Whatsapp so that our team can give you all the explanations you need.
You will find our telephone contact information at the top of each page of the Puglia-villa.com website as well as a button to send us a Whatsapp message.
General questions about the service
Who is Puglia-Villa.com?
Puglia-villa.com is an online service specializing in the rental of luxury villas in Puglia, offering an exclusive selection of properties for memorable stays.
The service is offered by Villanovo, the European leader in serviced villa rentals. Villanovo is a travel agency specializing in the organization of private villa stays in Europe and around the world.
Where are the villas offered by Puglia-villa.com located?
Our villas are located in various parts of Puglia, covering from picturesque coastal locations to charming inland villages. The majority of our houses are in Salento and particularly the Itria Valley.
How can I search for a villa on Puglia-villa.com?
Use our search engine by entering your dates of stay, number of people and your specific preferences to find the perfect villa. Our reservation calendars are generally up to date.
If you do not wish to do the research yourself, you can send us a request using our contact form. Our advisors will respond to you as soon as possible.
Reservations
How to book a villa on Puglia-villa.com?
Choose your villa, check its availability on the dates you want, then follow the online booking process by providing the necessary information.
At any time you can speak with our reservations or concierge team. Once your reservation has been validated, we will send you a reservation confirmation by email and our concierge team will contact you to prepare for your arrival at home and help you organize your tailor-made vacation.
Can I book a villa for a special event, such as a wedding or party?
Yes, some of our villas are equipped to host special events. Please contact us directly to discuss your requirements.
What is Puglia-villa.com’s cancellation policy?
Our cancellation policy varies depending on the villa but most often the conditions are strict.
The reservation deposit is most often non-refundable and the balance, once paid, is non-refundable. We therefore invite you to insure yourself against the risk of cancellation.
Specific details for cancellations are provided on each property page and in your booking confirmation.
Payments
What payment methods do you accept?
We accept payments by credit card and bank transfer. We leave the choice to you at the time of booking. In case of bank transfer we will send you by email all our bank account information.
Is online payment secure on Puglia-villa.com?
Yes, we use SSL encryption technology to ensure the security of your payment information and all our credit card payments use the 3DS double confirmation procedure.
Are there any additional charges not included in the displayed price?
All mandatory fees are included in the price displayed on the site as well as VAT. Tourist taxes may not be included and must be paid on site.
Additional services, such as final cleaning or linen rental, are clearly indicated in the co-payment section.
The Villas
Are the villas suitable for families with children?
Yes, many villas offer child-friendly amenities such as cots, high chairs and safe play areas. Our houses are houses suitable for family stays.
Are pets allowed in the villas?
It depends on the villa. Check the information on the property page or contact us to confirm.
What services are included in renting a villa?
Standard services include Wi-Fi, linens, and maintenance of gardens and swimming pools. Additional services vary by villa. Most often cleaning is included at least once a week.
Some houses offer breakfast or house staff (housekeeper, chef, butler).
Additional Services
Can you arrange transportation from the airport to the villa?
Yes, we can arrange airport transfers for your arrival. Please provide us with your flight details once you have made your reservation.
Do you offer private chef or catering services?
Yes, we can arrange private chef services, wine tastings and other culinary experiences. Contact us for more details. Our concierge team is at your disposal to help you organize your vacation.
Is it possible to book activities or guided tours through Puglia-villa.com?
Absolutely, we can help you organize various activities and excursions to enrich your stay in Puglia.
Security and Assistance
If there is a problem with the villa, who should I contact?
You will receive contact details for our local team upon arrival, who are available to assist you if needed. You can contact your concierge who has helped you prepare for your stay at any time.
Are the villas equipped with security systems?
Many villas have security systems, including alarms and safes and pool security systems. Specific details are available on each villa page.
Environment and Accessibility
Are the villas accessible to people with reduced mobility?
Some of our villas are suitable for people with reduced mobility but this is quite rare. Look for accessibility facilities in villa descriptions or contact us for personalized assistance.
How is Puglia-villa.com committed to sustainable development?
We encourage sustainable practices, including the use of renewable energy and waste reduction in our villas.
Is there a recommended time to visit Puglia?
Puglia is beautiful all year round, but the period from May to September is ideal for enjoying beaches and outdoor activities, visiting towns and villages.
